Accomplishments
in 2023-2024

 

Accessibility - Goals

  • Sites, services, and information meet provincial accessibility standards.

  • Patient and Family Centred Care (PFCC) is guided by principles of Equity, Diversity, and Inclusion (EDI).

  • Information Technology (IT) is enhanced to support accessible administrative processes and resources.

  • Safety (physical and psychological) is demonstrated as a core value of the organization.

This year, we achieved:

  • Developed plan for meeting Provincial Accessibility Standards (built environment) across all HSNS sites.

  • Implemented Equity, Diversity and Inclusion principles in review of clinical standards.

  • Ways to reduce inequity in clinical wait times across provincial health zones.

  • Completed assessment and implementation plan for Assistive Listening Devices and Supports.

  • Improved on resources to support Virtual Care.

  • Completed preliminary investigation in remote programming for cochlear implants.

  • Identified staff resources and strategies to address waitlist pressures.  

Communication - Goals

  • Use range of communication strategies with internal and external stakeholders.

  • Clients, patients, families, staff, and partners share their experience stories.

  • Promote Hearing and Speach Nova Scotia (HSNS) (a “household name”) across all communication, services, activities, and products. 

This year, we achieved:

  • 512% increased public awareness of HSNS services.

  • Developed data analytics and visualization supports for quality improvement and transparency of performance.

  • Shared stories of experience from staff, clients, and volunteers on HSNS website and social media.

Engagement - Goals

  • Build on professional development and leadership development for all staff.

  • Use collaborative decision-making and engagement with clients, HSNS staff, and external stakeholders.

  • Promote recruitment, retention, and a supportive workplace culture.

This year, we achieved:

  • Improved supports for clients’/families’ informed consent to sharing information.

  • Established ways for staff to take holiday time to participate in non-Christian observances.

  • Established strategies to increase staff diversity and to support inclusion.

  • Implemented new Provincial Preschool Autism Service in collaboration with partners (IWK Health, NSHealth, Autism NS, and Government).